I’ve been working for the past 24 hours at a client site in Des Moines. We’ve been migrating them from NT 4.0 to Windows 2000. While my boss, Jeremy, was on the phone with Microsoft tech support, I decided to call Sony to see about getting my notebook fixed. They said it was still under warranty so they’re going to send me a box and a packaging list. They said the materials should arrive around Wednesday. So my notebook should be fixed within the next few weeks. Hopefully Sony’s repair service isn’t as pathetic as IBM’s (and many other places).